Refund Policy
Last Updated: May 2026
At Chittika, customer satisfaction is important to us. If you are not satisfied with your order due to a damaged, defective, or incorrect item, you may be eligible for a refund under the conditions below.
Refund Eligibility
Refunds are applicable if:
You received a damaged or defective product
You received the wrong item
The product is unavailable after payment has been made
Your return request is approved according to our Return Policy
Refund requests must be made within 7 days of delivery.
Non-Refundable Items
We do not offer refunds for:
Opened or used cosmetic products
Products damaged after delivery
Change of mind after purchase
Sale or discounted items
Shipping charges (unless the error was from our side)
Refund Process
To request a refund:
Contact us with your order number
Share clear photos of the product and packaging
Our team will review your request
Once approved, the refund will be processed
Refund Method
Refunds will be issued through the original payment method whenever possible
Cash on Delivery orders may receive refunds through bank transfer or digital wallet
Refund processing times may vary depending on banks or payment providers
Late or Missing Refunds
If you have not received your refund within the expected time, please check with your bank or payment provider first. If the issue continues, contact us for assistance.
Contact Us
For refund-related inquiries, please contact:
Chittika
Bhaktapur, Nepal
Email: [email protected]
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